About Amareesh Naik
Amareesh Naik is a seasoned professional with extensive experience in managing Professional Services, Delivery and Engineering teams.
He is responsible for overseeing project delivery, ensuring customer satisfaction, and leading strategic initiatives that align with business objectives.
23
Years of Experience
Bringing over two decades of extensive experience in leading Professional Services, focusing on complex customer implementations and transformation initiatives.
Insights from a Seasoned Professional Leader
Professional Overview
Expertise in Agile Project Management
Accomplished in Agile Project Management, ensuring that projects are delivered on time, within scope, and with high quality.
Aspiration to Leverage Expertise
Aiming to utilize my extensive knowledge to enhance delivery in Professional Services, ensuring superior quality while managing associated risks and costs.
Focus on Transformation Initiatives
Proven track record of orchestrating large-scale implementations and fostering meaningful transformations within organizations.
Commitment to Fostering Meaningful Transformations
Dedicated to building effective teams and providing superior operational solutions that encourage change and growth.
Essential Skills for Career Advancement
Soft Skills
Communication
Effective communication is essential for expressing ideas clearly and fostering understanding among team members. It includes verbal, non-verbal, and written skills that enable collaboration and information sharing.
Adaptability
Adaptability refers to the ability to adjust to new situations and challenges. This skill is crucial in dynamic work environments where change is constant, allowing professionals to stay effective and resilient.
Problem Solving
Problem solving involves identifying issues, analyzing information, and developing solutions. Strong problem-solving skills are vital for overcoming obstacles and making informed decisions.
Team Building / Team Scaling
Team building focuses on creating a cohesive team that works well together. Team scaling involves expanding or enhancing team capabilities to meet growing demands or project requirements.
Leadership
Leadership is the ability to inspire and guide individuals or teams towards achieving goals. Good leaders motivate others, set clear visions, and cultivate a positive work culture.
Sales and Sales Enablement
Sales skills are crucial for effectively promoting products or services. Sales enablement refers to providing teams with the tools and resources they need to succeed in their sales efforts.
Vendor Management & Negotiations
Vendor management involves maintaining productive relationships with suppliersand partners. Negotiation skills are essential for reaching mutually beneficial agreements and ensuring smooth operations.
Mentoring
Mentoring is the process of guiding and supporting the professional growth of others. Effective mentors share knowledge, provide feedback, and help mentees navigate their career paths.
Core Competencies and Achievements
Professional Summary
Expertise in BFSI Sector Implementations
Possess a proven track record in leading Professional Services and delivering complex customer implementations specifically within the Banking, Financial Services, and Insurance (BFSI) sector, ensuring high customer satisfaction and operational efficiency.
Agile Methodologies Expertise
Skilled in Agile methodologies, showcasing extensive experience in project oversight, stakeholder communication, and effective risk mitigation strategies to ensure successful project delivery.
Strategic Stakeholder Discussions
Adept at engaging in strategic discussions with stakeholders, making informed key decisions, and effectively communicating trade-offs and risks to enhance project alignment.
Bid Process Managemen
Responsible for managing bid processes, including the preparation of responses to RFPs, RFIs, and RFQs, collaborating closely with sales leadership to articulate clear responses to customer needs.
Team Leadership
Lead a team of over 75 indirect reports and 5 direct reports (managers), fostering an environment of collaboration and performance excellence.
Trusted Coordination Across Teams
Act as a trusted partner to both regional and global teams, ensuring flawless coordination that supports growth and enhances customer relationships.
Leadership of Multi-National Teams
Lead and manage a multi-national engineering team, successfully implementing business objectives that align with company goals and customer needs.
Effort Estimations and Program Ownership
Experienced in performing effort estimations and taking full ownership of programs to ensure alignment with defined scope, schedule, and budget parameters.
Meeting Business Demand
Work alongside hiring managers to ensure business demands are met, focusing on delivering customer benefits in terms of speed, quality, and overall experience.
Strong Financial and Business Acumen
Demonstrated strong financial and business acumen, with a history of driving revenue growth and improving profit margins across multiple accounts, which positively impacts overall business performance.
Success in Managing Large Teams
Proven success in overseeing large teams, delivering key business outcomes and KPIs, including First Time Right (FTR) metrics and automation initiatives that streamline processes.
Management of Sourcing and Strategy
Managed and led Clients India Sourcing and Category Strategy for professional services, ensuring alignment with both Global Sourcing strategy and overall growth strategy.
Contingent Worker Management
Maintain and hire contingent workers in accordance with established policies and specific project needs to ensure project margins are met and compliance is maintained.
A Comprehensive Overview of Key Technical Competencies
Technical Skills
Project Management & Delivery
Demonstrated expertise in overseeing projects from initiation to completion, ensuring timely delivery while meeting quality standards. This includes utilizing methodologies such as Agile and Waterfall to adapt to project needs.
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Java/Selenium Automation
Skilled in using Java and Selenium for automating testing processes, which enhances efficiency and accuracy in software development. This expertise enables quicker identification of issues during the testing phase.
Actimize Implementation
In-depth understanding of Actimize software for compliance and risk management in the financial services industry. Successfully implemented solutions to monitor and mitigate risks effectively.
Budgeting & Forecasting
Proficient in financial planning, including creating budgets and forecasts to align project costs with organizational goals. This skill helps in managing resources efficiently and minimizing financial risks.
Cloud technologies - AWS
Experienced in leveraging Amazon Web Services (AWS) for cloud computing solutions, ensuring scalable and reliable infrastructure for applications. This includes knowledge of services like EC2, S3, and RDS.
BFSI Risk management
Proficient in managing risks associated with Banking,Financial Services, and Insurance (BFSI). This includes identifying potential threats and implementing strategies to minimize impact.
Essential Skills for Success
Core Competencies
01. Professional Services & Consulting
Expertise in Professional Services and Consulting ensuring Clients/Customers receive tailored solutions that address their unique challenges and drive sustainable results
02. 360° Stakeholder Management
Identifying, engaging, and maintaining strong relationships with key individuals and groups who have an interest in or influence over a project or business initiative ensuring alignment between business objectives and stakeholder expectations, facilitating smoother decision-making and project execution.
A Journey of Growth and Achievement
Career Timeline
Sep 2024 - Present
Head - Delivery & Implementation
ClearDox LLC
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I direct and manage a diverse team of engineers, analysts and Project managers to implement an Intelligent Document Processing (IDP) solution.
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Foster collaboration among departments to ensure seamless integration of the solution.
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Oversee the end-to-end implementation of the IDP solution for automated document processing across APAC and EMEA.
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Ensure timely deployment, aligning with business objectives and regional compliance requirements
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Define and implement key performance indicators (KPIs) to measure the success of the IDP solution
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Regularly track, analyze, and report performance metrics to stakeholders.
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Lead the successful implementation of the IDP solution across major commodities organizations.
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Ensure scalability, security, and compliance with industry regulations.
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Identify potential project risks and implement mitigation strategies.
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Ensure adherence to data security, privacy, and regulatory requirements in different regions.
Senior SQA Engineer
May 2004 - Aug 2011
Symantec Corporation
During this period, I served as a Senior SQA Engineer at Symantec Corporation. My responsibilities included designing and implementing test strategies to ensure the quality of software products. This role was significant as it laid the foundation for my expertise in software quality assurance, allowing me to develop skills in automated testing and quality process improvements.
Sep 2011 - Mar 2016
Lead SQA Engineer
BMC Software
I transitioned to BMC Software as a Lead SQA Engineer, where I led a team of testers in executing comprehensive testing strategies. This role involved mentoring junior engineers and enhancing testing frameworks, which was crucial for improving product reliability and performance. My leadership in this position sharpened my project management skills and solidified my reputation in the industry.
Group Manager (Delivery)- Professional Services
Mar 2016 - Sep 2024
NICE Actimize
During my tenure at NICE Actimize, a leading brand in the BFSI compliance and surveillance space, I led large-scale implementation teams and projects that spanned several years. In this role, I successfully managed and executed the following responsibilities:
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Timely Deliverables Management:
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In sourcing and Outsourcing:
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Quality Assurance:
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Revenue Realization & Optimization:
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Post-Production Support:
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Customer Satisfaction (CSAT):
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Leadership and Team Management:
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Collaboration with Sales:
A Journey of Learning and Growth
Education
Bachelor of Engineering
Earned a Bachelor of Engineering in Electronics from Pune University, which provided a solid foundation in engineering principles and practices, equipping me with the technical skills needed to excel in the "IT" Industry from January 1997 to December 2001.
Master of Business Administration
Completed an MBA in General Management at Symbiosis International University, enhancing my understanding of business operations and strategic management. This program, undertaken from May 2011 to April 2013, focused on leadership, organizational behavior, and marketing strategies, preparing me for managerial roles in diverse industries.
A summary of professional achievements and roles
Work Experience
Current Role: Head - Delivery & Implementation
Heading a cross-functional team for a " Startup" (ClearDox LLC) to implement an IDP solution for automated document processing, resulting in reduction in processing time and increase in data accuracy.
Heading the Implementation for APAC and EMEA region.
Collaborating with stakeholders to define project scope, utilize advanced OCR and machine learning technologies, and established KPIs for performance tracking
Responsible to successful implementation of the solution across all the big commodities Organization.
Previous Position: Group Manager
As the Group Manager for Delivery in the Professional Services sector at NICE Actimize, I have been leading a team dedicated to delivering quality services since March 2016. My responsibilities include overseeing project delivery, ensuring customer satisfaction, and managing resources effectively to meet project goals.
Previous Position: Lead SQA Engineer
Before my current role, I served as a Lead SQA Engineer at BMC Software from September 2011 to March 2016. In this position, I was responsible for developing and implementing testing strategies to ensure the quality of software products, leading a team of engineers, and collaborating with cross- functional teams to enhance product performance.
Early Career: Senior SQA Engineer
My career began at Symantec Corporation where I worked as a Senior SQA Engineer from May 2004 to August2011. This role allowed me to gain significant experience in software quality assurance, including the design and execution of test plans, defect tracking, and reporting, which laid a solid foundation for my future roles.
Understanding the Importance of Language in Global Context
Languages
English
English is a global lingua franca, widely spoken and recognized in many countries. It serves as a primary language in international business, diplomacy, and travel, making it essential for effective communication across cultures.
Hindi
Hindi is one of the most spoken languages in the world, predominantly in India. It is not only a means of communication but also a rich carrier of culture, literature, and heritage, connecting millions of speakers.
Exploring Personal Interests and Professional Development
Hobbies
Travel & Photography
Engaging in travel allows for the exploration of diverse cultures and landscapes, while photography serves as a creative outlet to capture and document these experiences.
Fitness & Wellness
Incorporating fitness activities such as running, yoga, or meditation promotes a balanced lifestyle, enhancing both physical health and mental well-being.
Industry Events
Participation in conferences and webinars focused on BFSI compliance and technology is vital for staying updated on industry trends and networking with other professionals.
Recognizing Key Contributions and Impact
Achievements
Improved Project Margins
Instrumental in enhancing project margins by 8 basis points over the last 5 implementations, showcasing strong financial stewardship and strategic decisionmaking.
Agile Transformation
Successfully led the transformation of the Professional Services (PS) team to a fully Agile Services delivery model, resulting in improved delivery quality and enhanced customer satisfaction.
Development of Managed Services
Championed the creation of the first 24x7 Managed Services offering at NICE, significantly elevating service delivery standards and customer trust.
Secured Strategic Customer Deal
Played a pivotal role in securing a strategic customer deal in the APAC market, exceeding $10 million, which earned recognition through the prestigious Presidential Club Award.
Ensuring Excellence in Deliverables
Quality Assurance
High-Quality Standards
Maintained high-quality standards for all deliverables, ensuring that every aspect of the project meets predefined benchmarks for excellence.
User Acceptance Testing (UAT)
Secured UAT sign-off from customer teams, validating that the product meets user requirements and expectations before it goes live.
Thorough Testing Procedures
Implemented thorough testing procedures which involved multiple rounds of testing to identify and rectify potential issues before the final product release.
Effective Strategies for Enhancing Revenue Generation
Revenue Realization & Optimization
Strategic Revenue Management
Focused on effectively managing revenue realization and optimization throughout all project phases, ensuring all financial opportunities are maximized.
Monitoring Project Margins
Implemented a robust monitoring system to ensure healthy project margins during the entire Margin project Improvement lifecycle, identifying Success areas for improvement
Margin project Improvement
Achieved a significant improvement in project margins, with an increase of 8 basis points noted across the last five project implementations, enhancing profitability.
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